FAQ's - Web Site Solutions for Real Estate

Because we offer so much to so many! The real cost is the research and development involved in creating the functionality and look and feel of each theme. You now have the opportunity to purchase a RealPage a rate as though you were buying in bulk because myRealPage.com resells its web solutions to many users.

2. HOW CAN I GET HELP AND GET IT QUICK?

Call (204) 942-4360 or e-mail us at support@myRealPage.com. You can either speak to a service manager or leave a message, and you will receive a response within 24 hours. (The next business day if you contact us after hours.)

3. WHAT IF I HAVE A WEB SITE ALREADY?

Do you own a website but appreciate what myRealPage can do for your business? myRealPage offers you the option to transfer your existing website to work with the RealPage Automated Internet Marketing System. You keep your look and feel but have access to RealPage tools. myRealPage does this on a case-by-case basis and prices will vary. Please contact us for more information.

4. WHAT IS MYREALPAGE'S AUTOMATED INTERNET MARKETING SYSTEM? HOW DOES IT DIFFER FROM AN ORDINARY WEB SITE?

The RealPage Automated Marketing System includes your web site, but also provides a workstation or Virtual Private Office, where you will go when you log-on. From your Virtual Private Office you can completely and easily edit your web site. You can change all of your content with EASE! Of course, you can view your actual (consumer-oriented) web site at any time. That web site is your public face, the site your prospects visit to learn more about you, search for homes, get info on buying and selling, and register to receive information. You, however, will spend most of your on-line time in the comfort of your virtual Private Office.

5. CAN I PRINT FLYERS FROM MYREALPAGE LISTINGS?

Yes, feature sheets are readily available for any property, including your contact information and picture. This feature sheet appears on your RealPage web site for viewers to print, and also in your Virtual Private Office for you to print.

6. DOES MYREALPAGE.COM PROVIDE ANY TRAINING?

myRealPage.com believes in helping you right from the start. During the set-up phase of your website, we are with you each step of the way. Not only do we show you how to get started and maintain your website, but we also offer marketing tips for you to get maximum exposure for you and your website as well.

7. HOW DO I PUT MY LISTINGS AND PICTURES ON MY WEB SITE?

Like everything else in your RealPage, it's simple. First, login to your Virtual Private Office and click onto the "My Listings". You will see a button called "Add a new Listing". Fill out the appropriate forms, including the listing's summary info, home features, and open house times, and be sure to save all of your entries, by clicking the "Save" button, so that they are properly stored.

Now simply click the "One Listing Photo" button and hit the "Browse" button to find the picture file on your hard drive, and then choose "Save" button. Your RealPage will automatically generate the correct size and format for your photo and thumbnail, automatically placing it on your web site and your feature sheets. You're done! It's that quick and easy.

8. HOW DO I GET BACK AND FORTH FROM MY VIRTUAL PRIVATE OFFICE TO MY WEB SITE?

It's easy! You can view your personal website anytime by simply typing in your web site address to your favorite browser. Or you can always view your site by clicking on "View myRealPage" in your Virtual Private Office and a pop-up window will appear to view your web site.

9. HOW DO I CHANGE THE INFORMATION LINKS THAT I WANT ON MY WEB SITE?

Once again, it's very simple. From your RealPage Virtual Private Office, click the "myRealPage" button to view your RealPage options. Once in your RealPage you will see a button called "Links and Special Reports".

From here you can click on "Add a New Link" where you will type in the "Title" or description of the link and the "URL Address" for the desired link. This link name will then appear on your web site as you named it and will take the user to the link that you provide.

10. HOW DO I EDIT CONTENT ON MY WEBSITE?

From your Virtual Private Office, you can click on the name of the page you wish to edit, (i.e.: Buying Page, Selling Page, etc…). You then use the familiar "Microsoft Word"-like editing tools (bold/italic/underline, text color, etc… to create the perfect look for your web site. You may even paste content from other programs into the text box. To view your changes, click on "View myRealPage" which takes you to your web site.

11. CAN I USE MY OWN DOMAIN NAME?

Yes, myRealPage.com allows you to use your own domain name. It is a simple 2 to 3 step process that takes up to 6 days. If you have a domain name already, you just need to go to the company you purchased the domain from. Request a DNS Domain Name Server Change using the RealPage name servers given to you. When that step is complete, you simply come back to us, to complete the process. For more help on this process, you may contact us and we will be glad to guide you through this process. If you have not obtained a domain name yet, you can purchase one from a company that sells domain names. We can also help guide you through this process as well.

12. HOW DO I CHANGE MY PASSWORD?

With myRealPage, you can change your password as many times as you need. From your Virtual Private Office Front Desk, simply click on the "Change Password" option. You will then get the Password Change page. Type in your new password, then confirm it (by typing it again, exactly the same), click save and it's that easy.

13. CAN I ENTER A LISTING IN MY PRIVATE OFFICE WITHOUT SHOWING IT ON MY WEB SITE?

Not a problem, when you "Add a Listing", it will not be displayed on your web site until you click "Activate". If you do not choose to activate the listing, it will remain loaded in your Virtual Private Office but will not be shown to users who view your web site.

You may wish to use this feature to enter a home's summary information, and leave it inactive until you can think of a fitting description or feature list.

14. HOW DO I ACCESS MY E-MAIL ACCOUNT?

Your e-mail account will be set up for you complete with your own domain name (i.e.: jane@janeqagent.com), if you have chosen to buy one. You will be given a login name and a password (which you can change at anytime).

To log into your account, simply go to your Virtual Private Office and click "Check my e-mail". You will be redirected to a screen that asks for your e-mail address and password. Type those in and click "Log In", you will now be in your e-mail account where you can check for new messages and write messages from your account (i.e. from: jane@janeqagent.com).

15. I WANT A SITE THAT NOBODY HAS. CAN I ORDER A CUSTOM SITE?

Yes! If you have browsed through our services and are excited, but feel that you would like to have your own personal touch, we can help! We offer the ability to develop your own custom web site still using the awesome power of the RealPage Automated Internet Marketing System. This will give you creative freedom to develop your own look.

To have a web site custom built, please contact our office and an account manager will be glad to assist. Our designers have designed sample custom web sites that you can browse through to get yourself thinking in the right direction.

Custom web sites are quoted on an individual basis and prices vary depending on the features you request.

16. WHAT PAYMENT OPTIONS DOES MYREALPAGE OFFER?

myRealPage.com offers a monthly membership, as well as discounts for yearly pre-paid memberships.

We accept post-dated cheques and credit cards (Visa and American Exress).

Additional charges for third-party services, such as domain name registration may apply.

17. WHAT DO I NEED TO GET STARTED?

Click on the "Order Now!" button and fill out the order form to request your particular options and choices. Once the form is sent to us, an account manager will contact you within one business day to guide you through the rest of the process.